Technology Support

The KU IT Customer Service Center provides a diverse range of support to meet your technology needs and facilitate the innovative use of technology for learning, scholarship and creative endeavor.

Tech Support hours and more

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Contact us by phone or email. Or, search our self-service Knowledge Base 24/7.

More About Tech Help

Campus Technology Support

The KU IT Customer Service Center provides assistance with general technology questions for all areas of campus outside of KU Housing.

See the Technology Support Page for Customer Service Hours and more information.

Lawrence Campus:

Call us: 785-864-8080
Email us: itscs@ku.edu
Chat: Technology.ku.edu
In-Person Help: Anschutz Library, room 201

Edwards Campus:

Call us: 913-626-9619
Email us: kuec_support@ku.edu

KU Student Housing Internet & Cable TV Support

KU partners with Apogee (ResNet) to provide advanced network services and cable TV to campus residence halls, scholarship halls and on-campus apartments.

Apogee provides support 24/7 via email and phone: support@myresnet.com | 855-643-2149. Visit Apogee's myResNet student portal for more information and to sign up for Internet access and cable TV service in KU student housing.

Technology Support Centers

KU IT provides a diverse range of campus technology support to KU faculty and staff via our courteous and knowledgeable technology support staff. Support staff are managed by KU IT via our Technology Support Centers (TSC) and conveniently located in close proximity to their customers.

TSC staff provide a single point of contact for services including computer setup and installation, workstation maintenance, application support, peripheral support, network support, personal and group file storage, and technology planning and recommendation.

IT Customer Service Center

In addition the TSC's, the KU IT Customer Service Center provides assistance to faculty and staff, particularly after hours and on weekends.

See the Technology Support Page for Customer Service Hours and more information.

Lawrence Campus:

Call us: 785-864-8080
Email us: itscs@ku.edu
Chat: Technology.ku.edu
In-Person Help: Anschutz Library, room 201

Edwards Campus:

Call us: 913-626-9619
Email us: kuec_support@ku.edu

Educational Technologists

KU IT's Ed Techs support instructional technologies, including Blackboard. They can help you choose the most effective tools and resources to meet your teaching needs.

Phone:785-864-2600

Email: ITEdTech@ku.edu

Web: TeachTech.ku.edu

Media Production Studio

Media Production Studio staff helps instructors enhance the student experience through multimedia course content.

Phone: 785-864-6452

Email: itmps@ku.edu

Web: mps.ku.edu

Center for Online and Distance Learning

CODL offers a wide range of pedagogy and media expertise to help instructors envision and implement online courses.

Phone: 785-864-1000

Email: onlinelearning@ku.edu

Web: codl.ku.edu


Tech Training, Videos & Guides

KU IT's Training Instruction and Engagement (TIE) team provides a wide range of training options, including one-on-one consultations with faculty and staff, webinars, short "how-to" videos, and step-by-step guides.
Illustrated look from above of desktop with open laptop and hands on keyboard, as well as a smartphone and coffee cup and saucer on table.

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