Frequently Asked Questions


Contact the IT Customer Service Center at 785-864-8080 or itcsc@ku.edu if you have questions or need information not addressed below or elsewhere on this website.

Technology/Equipment Needs

KU does not have a university-wide stance on this issue, but you may find that your academic unit has a recommendation. You can find some information at the KU Bookstore's Tech Shop, but you should also check with your academic advisor.

Yes! You can install a copy of Microsoft Office onto your computer and mobile device. You can find additional software available at no cost or at a discounted rate on the KU Software website.

KU does not have a university-wide stance on this issue, but you may find that your academic unit has a recommendation. You can find some information at the KU Bookstore's Tech Shop, but you should also check with your academic advisor.

No. KU's Print from Anywhere service allows you to print from your personal computer, laptop, or mobile device to multifunction printers located around campus. It costs $.08/side to print in black & white and $.48/side to print in color at these printers. Please review the Quick Start Guide for more information.

No. An internet speed of 40 mbps and four additional devices are part of your room rate. Additional speed and device capacity can be purchased. Please visit the KU Student Housing's webpage for more information.

There are several mobile apps you might find helpful:

  • Outlook lets you manage all your email accounts and calendars in one convenient spot. (iOS | Android)
  • My Bus Lawrence provides real-time arrival information for the coordinated bus system operated by the City of Lawrence and The University of Kansas. (iOS | Android)
  • Blackboard app helps students react quickly to their changing course needs, including viewing courses, assignments, test grades, and more. (iOS | Android)
  • Rave Guardian helps enhance personal safety through real-time interactive features that enable students to connect with friends and family, as well as public safety responders. (iOS | Android)
  • Jayhawk GPS Student Navigator allows you to track your academic advising information, view current course schedule, view enrollment holds and how to resolve them, and schedule appointments with your advisor. (iOS | Android)

KU Accounts & Systems

Yes. You'll hear both terms used around campus. This is the ID that is formatted as, for example, a123b456, and is used to log in to your KU accounts. These are different from your KUID#, which is the 7-digit number that you use on scantron sheets and to sign in to campus events.

No. You will always use the alphanumeric ID (for example, a123b456) to log into KU systems. However, you can create an alias for your KU email address. An alias is a nickname for your permanent email address; after creating an alias, you can share that email address with others and messages sent to that account will go to your official KU email account.

Yes! Please visit the Center for Sexuality and Gender Diversity for more information on changing your preferred name and gender marker. Visit Updating Personal Information on the Registrar's Office website to make these changes. Please note that you cannot change your KU Online ID (your "username" - for example, a123b456)

The KU Portal is where you can find your Degree Progress Report (DPR), which is the document that lists your degree requirements and checks them off as you complete them. Read this tutorial for generating your own DPR. 

You can make an academic advising appointment and find notes from your advisor through JayhawkGPS.

Enroll & Pay is the system you will use to view enrollment holds, pay your KU bill, and enroll in classes.

Schedule Builder is a function of Enroll & Pay that can help you search for and enroll in classes.

There are two parts to this process. First, you as the student must give them permission. This is known as delegating access. Once you have given another person access, they will need to take steps to complete the process.

It's possible that you have not given your parents permission to access your KU accounts. Please read through the instructions for delegating access to another person. Once you have given another person access, they will need to take steps to complete the process.

Other Questions

You can search for student jobs at the KU employment website.